Effective Date: 05/02/2025
Last Updated: 05/02/2025
At noolil.com, we value customer satisfaction and aim to provide a smooth shopping experience. This Cancellation and Refund Policy outlines the terms for canceling orders and requesting refunds.
1. Order Cancellation
1.1 Cancelling an Order Before Shipment
- You can cancel your order within 24 hours of placing it, provided it has not been processed for shipping.
- To cancel your order, contact our support team at nooliltex@gmail.com with your order number.
- If your order has already been shipped, it cannot be canceled, but you may be eligible for a return.
1.2 Order Cancellation by Us
We reserve the right to cancel your order under the following circumstances:
- Payment was not successfully processed.
- The item is out of stock or discontinued.
- We detect fraudulent or suspicious activity.
- The shipping address is invalid or incomplete.
If we cancel your order, you will be notified via email, and a full refund will be issued.
2. Refund Policy
2.1 Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- The item must be unused, in original packaging, and in the same condition as received.
- The refund request must be made within 3 days of delivery.
2.2 Refund Process
- To request a refund, contact us at nooliltex@gmail.com with your order number and reason for the return.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7 business days to your original payment method.
2.3 Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account.
- Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at nooliltex@gmail.com.
3. Exchange Policy
- We only replace items if they are defective or damaged. If you need an exchange, send us an email at nooliltex@gmail.com with photos of the damaged product.
- Exchanges are subject to stock availability.
4. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- Shipping costs are non-refundable.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, feel free to reach out:
📧 Email: nooliltex@gmail.com
📞 Phone: 8848600150